Support
We are happy to help.
Contact
Email us at tuveto@proton.me. We aim to answer within a few days.
How do I cancel my subscription?
Lundy Plus is billed by Apple, so you cancel with Apple. Open the iPhone Settings app, tap your name, then Subscriptions, then Lundy, then Cancel. To pay nothing during the free trial, cancel at least a day before it ends. You keep Plus until the end of the period you paid for.
How do I restore a purchase?
On a new phone, or after reinstalling, open the Lundy paywall and tap Restore purchases. The app looks for an earlier purchase and tells you whether it found one. Use the same Apple Account you bought with.
Can I export my data?
Yes. In Settings, open Your data, then Export my data. The file holds your log, plan, products and prices, your own texts and your settings, and you can also share the log alone as a table for a spreadsheet. The file is not encrypted, so keep it somewhere safe. The app never sends it anywhere: you choose in the share menu where it goes.
How do I delete my data?
In Settings, open Your data, then Delete all data. It removes your log, plan, products, texts, settings and the database key from your phone, and it cannot be undone. There is no copy with us, because the app sends your data nowhere. It cannot delete files you exported or earlier backups of your phone. You can export a copy first.
Is my data private? What about the chat with Lundy?
There is no account, no ads and no tracking. What you log stays on your phone. Lundy is the puffin who keeps you company in the app. Chatting with Lundy is optional, and it is the one thing that can leave your phone, only if you say yes: what you write and a short summary of your numbers go through our relay to Claude, an AI made by Anthropic, which writes Lundy's replies. The relay keeps no conversation. You can stop the chat and delete your talks in Settings, Chat with Lundy. The app works fully without it. The full detail is in the privacy policy.
Is Lundy a medical service? Where do I find urgent help?
No. The app is a companion, not medical care, and the chat is an AI, not a doctor. For medicines or health worries, check with a doctor or pharmacist. If you feel acutely unwell or in danger, call your local emergency number straight away. The app's Help and emergency numbers are one tap away: on the craving screen, tap Talk to a person; or in Settings, open Help and about.
Which devices does Lundy run on?
iPhone. There is no iPad version yet. The App Store page shows the minimum version of iOS the app needs.
I have a question that is not here.
Write to us (see above). Please do not send health details, and do not email your exported file: we do not need them to help you.